What is Club Quarters?
Club Quarters are private, full service hotels in prime downtown locations offering business oriented, user friendly, club like facilities at the lowest possible prices.
How do you rate yourself?
As private hotels, Club Quarters are not rated by AAA or Mobil. However, they meet 3.5 or 4-star hotel industry standards.
Which hotel do you compare yourself to?
Club Quarters hotels are boutique-like with intimate lobbies. They are generally smaller in number of rooms when compared to larger hotel chains in the major cities where they are located. Each hotel, while offering similar amenities and features, has a unique feel and personality.
How old are your hotels?
Midtown, New York opened its doors in 1994. Wall Street, New York 1995, Washington, DC 1996, Boston 1997, Gracechurch, London and Philadelphia in 1999 and both Central Loop, Chicago and St. Paul's, London in 2000. Wacker at Michigan, Chicago 2002, San Francisco 2003, Houston 2004, New York, Rockefeller Center 2005. London, Trafalgar Square opened January 2007.
How do the rates reflect the quality of the hotels?
Club Quarters offers value for both business or personal use, bearing in mind that the rooms are designed primarily for business travelers.
Is there a restaurant?
All Club Quarters have a restaurant and bar, but hours are limited on weekends in some locations. While all Club Quarters are private, all the restaurants are open to the public with the exceptions of Club Quarters, Midtown, whose restaurant and bar is for Members and guests only.
Are there meeting rooms or banquet facilities?
All Club Quarters have meeting rooms and banquet facilities accommodating up to 200 people.
Is the front desk staffed 24 hours a day?
Yes, there is a Guest Service Manager at Reception 24 hours a day, seven days a week.
Do you have a Concierge?
We do not have a dedicated Concierge. However, our Guest Service Managers can help you make reservations, make suggestions for restaurants, provide directions, and assist in many guest requests.
Is there a Fitness Room?
All Club Quarters have a Fitness Room. Additionally, we will deliver exercise equipment to your room at no additional charge.
Do you have room service?
All Club Quarters offer room service which includes a menu from the hotel's restaurant. Additionally, we offer a unique, multi-menu in room delivery service from area restaurants. A member of our staff will deliver the order to your room and the charges can be applied to your room bill.
What types of city attractions are near Club Quarters?
All Club Quarters are located in the heart of major city centers and are within a short distance of the city's main attractions, shopping, and great restaurants. Access to public transportation is close to all Club Quarters locations. Please click on “Things to Do” on the location of your choice for a list of local attractions and area map.
What features are found in Club Quarters' hotel rooms?
Click on Guest Services and Amenities for a complete list of the many features and amenities offered to our guests. Guest rooms are designed for business travelers in downtown areas. Single and standard rooms are modest in size.
Do you have valet parking?
Both Club Quarters locations in Chicago (Central Loop and Wacker at Michigan), as well as our Houston location, offer valet parking. All Club Quarters offer parking facilities near the hotel. When you reach the hotel, the Member Service Desk will be glad to help you with your bags and then direct you to a parking garage. Most garages offer our guests a reduced rate. Click "Directions" on the home page of any of our hotels for parking information.
Do you have rooms with 2 double beds?
We do not offer double-doubles however we offer two twin-size beds at each location.
Do you have smoking-permitted hotel rooms?
We have smoking-permitted floors, generally two at each Club Quarters.
Do you have king beds?
The majority of rooms have Queen beds, however we do have a limited amount of California Kings which can be requested, but not guaranteed.
Do you have connecting, adjoining rooms?
Each Club Quarters offers adjoining rooms. In many instances, this includes two rooms which share a common third door.
Do you have laundry services?
All Club Quarters offer valet cleaning, including same-day service. New York (Wall Street), Philadelphia, Chicago (Central Loop and Wacker at Michigan), San Francisco, Houston as well as London (Trafalgar Square and St. Paul's), also offer washing and drying machines ideal for the long-term stay or those wishing to wash their own clothing. Low-cost laundry is available to all Corporate Apartment residents.
What are your check in and check out times?
Check in time is 3pm and check out time is noon. Early check in or late check out can be arranged for a minimal charge.
What is your cancellation policy?
For stays less than 30 days, changes must be made 72 hours prior to arrival by 12pm local hotel time in order to incur no charges. Cancellations or changes made after 3:00 PM prior to the day of arrival are charged one night room and tax.
For stays 30 days or longer, cancellations or changes must be made 72 hours prior to arrival in order to incur no charges. Cancellations or changes within 72 hours incur a cancellation/change fee of two nights room and tax.
For corporate apartments, cancellations or changes made within 14 days of arrival will incur a cancellation/change fee of 30 nights room and tax.
Do you have a pool?
There are no pools, but a Guest Service Manager at Reception would be glad to direct you to the nearest pool facility.
Do you permit pets?
Pets are not permitted, except service animals.
Do you have driving directions?
Click directions on the home page of any of our hotels.
Do you have a reservation waitlist?
We do have waitlists and will notify you should rooms become available.
Do you have a shuttle service?
We do not offer a shuttle service, however, many of the airport shuttle services do service the hotel and charge a fee that is substantially less than a taxicab.
How much is a taxi from the airport?
One way: NY $30-$45, Boston $25, DC $18 from National, $55 from Dulles, $70 from Baltimore Washington International, Philadelphia $25, Chicago $35, San Francisco $50, Oakland $65, Houston Hobby $35, Bush International $45, and London Heathrow £55, Gatwick £80.
How late can we check in?
You can check in as late as 6am the day after you are due to arrive. Your credit card automatically guarantees your room. If you are checking in late and know this, advise Member Services when making the reservation or call the hotel directly the day of arrival.
Can someone hold luggage?
We are happy to store your luggage either on arrival in the morning if there are no rooms available to check into, or upon departure. A Guest Service Manager at Reception can do this for you. We can also store your luggage and have your clothes cleaned and ready for your return visit.